Refund Policy

At Sweet Magnet, every item is carefully custom-made just for you, so we do not offer refunds or exchanges for change of mind.

If you wish to cancel your order, please contact us within 24 hours of placing it.

Once your order has entered production or been fulfilled, we’re unable to process a refund or cancellation.

Damaged or Faulty Items

In the rare event that your order arrives damaged or faulty, please contact us as soon as possible with the following details:

• Your order number
  
• Product name
  
• Clear photographs showing the defect or damage
  

Our team will review your case, and where applicable, we’ll happily arrange a replacement for the affected item.