Privacy Policy

This Privacy Policy describes how Sweet Magnet (“we”, “us”, or “our”) collects, uses, and discloses your personal information when you visit or make a purchase from sweetmagnet.com.au (the “Site”), or otherwise interact with us (collectively, the “Services”).

For the purposes of this Privacy Policy, “you” refers to users of our Services, including customers, website visitors, or anyone whose information we collect in connection with the Services.

By using our Site or Services, you agree to the collection, use, and disclosure of your information as described in this Privacy Policy.

If you do not agree with any part of this Policy, please do not use or access the Site or our Services.

Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, or for operational, legal, or regulatory reasons.

Any updates will be posted on this page with the revised “Last updated” date. We encourage you to review this page periodically for the latest information.

How We Collect and Use Your Personal Information

We collect personal information about you in order to provide and improve our Services. The information we collect depends on how you interact with us — for example, when you browse our Site, make a purchase, or contact us.

In addition to the specific uses below, we may use your information to:

• Process orders and payments,
  
• Communicate with you,
  
• Comply with our legal obligations,
  
• Enforce our Terms of Service, and
  
• Protect our rights and the security of our users.
  

Information We Collect Directly from You

When you use our Services, you may provide us with personal information including:

• 
  Contact details: Name, address, phone number, and email address.
  
• Order details: Billing address, shipping address, payment confirmation, and purchase history.
  
• Account details: Username, password, and preferences (if you create an account).
  
• Shopping behaviour: Items viewed, added to your cart or wishlist.
  
• Customer support: Any information you provide when contacting us.
  

You may choose not to provide certain information, but this may limit your ability to use specific features of our Services.

Information We Collect Automatically (Cookies and Usage Data)

We automatically collect certain information when you use our Site, including:

• Device and browser type,
  
• IP address,
  
• Date and time of your visit,
  
• Pages viewed and referring URLs.
  

We use cookies and similar technologies to operate our Site, remember preferences, and understand user behaviour.

For more information about the cookies used on Shopify-powered stores, please visit Shopify’s Cookie Policy: https://www.shopify.com/legal/cookies.

You can choose to disable cookies through your browser settings, but this may affect how our Site functions.

Information from Third Parties

We may receive information about you from:

• Shopify, which hosts our online store.
  
• Payment processors, to confirm and process your transactions.
  
• Advertising or analytics partners, to understand performance and improve marketing.
  

We treat all information received from third parties in accordance with this Privacy Policy.

How We Use Your Personal Information

We use your personal information to:

1. Provide Our Services

To process orders, deliver products, confirm payments, arrange returns/exchanges, and manage your account.

2. Communicate with You

To send updates about your orders, respond to your inquiries, and provide customer support.

3. Marketing and Advertising

To send promotional messages (with your consent) and show you relevant advertisements. You may opt out of promotional emails at any time by clicking “unsubscribe” in our emails.

4. Security and Fraud Prevention

To protect our Site, detect fraudulent transactions, and comply with legal requirements.

How We Disclose Personal Information

We may share your personal information in the following situations:

• With service providers (e.g. payment processors, shipping companies, analytics partners) who help us operate our business.
  
• With Shopify and advertising partners to display relevant ads.
  
• When required by law or to respond to lawful requests.
  
• With your consent, for example when you use third-party integrations or social media logins.
  

We do not sell or rent your personal information.

However, like many e-commerce businesses, we may share limited data with marketing partners for advertising purposes (e.g. Google, Meta) in accordance with privacy laws.

User-Generated Content

If you submit reviews, photos, or other content publicly on our Site or social media, that information may be visible to others.

Please do not share personal details you do not want made public.

Third-Party Links

Our Site may contain links to other websites that are not operated by us.

We are not responsible for the privacy practices of those websites. Please review their privacy policies before providing any information.

Children’s Privacy

Our Services are not intended for children under 16.

We do not knowingly collect personal information from minors. If you believe a child has provided us their details, please contact us so we can remove it.

Security and Retention

We use reasonable administrative, technical, and physical safeguards to protect your information.

However, no online system is 100% secure, and we cannot guarantee absolute security.

We retain personal information only as long as necessary to provide our Services, comply with legal obligations, resolve disputes, or enforce agreements.

Your Rights and Choices

Under Australian Privacy Law (and, where applicable, international regulations), you may have the right to:

• Access the personal information we hold about you,
  
• Request corrections or updates,
  
• Request deletion of your information,
  
• Opt out of marketing communications, and
  
• Make a privacy-related complaint.
  

To exercise your rights, please contact us using the details below.

We may need to verify your identity before processing certain requests.

International Transfers

Our Site is powered by Shopify, which may process your personal data in other countries including the United States and Canada.

Shopify protects this information in accordance with applicable data protection laws and its Privacy Policy: https://privacy.shopify.com/en.

Complaints

If you have concerns about how we handle your personal information, please contact us first so we can address the issue.

If you are not satisfied with our response, you may lodge a complain with your local data protection authority.

Contact Us

If you have questions about this Privacy Policy or wish to exercise your rights, please contact us at:

Sweet Magnet

📧 sweetmagnetau@gmail.com